What makes your independent insurance agency stand out to customers and employees? Many agencies point to excellent service or competitive pricing, but today’s consumers and workers are looking for something more[...]

In today's digital-first world, phone communication remains a vital tool for connecting with customers. In fact, nearly 80% of consumers say phone calls are important when communicating with businesses — especially for[...]

In the aftermath of the pandemic, businesses continue to face significant workforce challenges — from adjusting to remote work to weathering economic instability. While many companies strive to avoid workforce[...]

Winning new clients is an exciting part of growing your business — but signing a client is just the beginning. To build long-term success, you need a solid strategy for client retention. Developing strong client[...]

Many independent insurance agency owners wonder if Employment Practices Liability Insurance (EPLI) is a necessary expense. Unlike Errors & Omissions (E&O) insurance, EPLI is not a required policy. However, if your[...]

Running a small business comes with daily obstacles — some minor, others more daunting. But how you respond to these challenges ultimately shapes your path to success. Flexibility, perseverance, and the right mindset[...]

The rise of remote work during the pandemic has brought many changes to the workplace — and not just in how we work, but also in how employment risks are managed. One key issue gaining attention is remote work[...]

For many retail insurance agents, reinsurance might seem like something only carriers need to worry about. But in today’s hard market, rising reinsurance costs are a major driver of increasing premiums—and that impacts[...]

As independent insurance agencies navigate the second half of 2025, many are exploring new ways to accelerate growth and stay competitive. One of the most impactful tools available is a bank loan. From funding[...]

Starting an independent insurance agency is an exciting opportunity — but just like your clients, your business needs proper protection. Before you sell a single policy, it's essential to have the right insurance in[...]