Feedback plays a vital role in growing any business, especially in industries like insurance, where customer service and building strong client relationships are key. Asking for feedback can feel daunting, but it’s an[...]

Errors & omissions (E&O) claims handlers know they aren’t the people policyholders are eager to chat with. While we appreciate the rare policyholder who enjoys calling us, we understand most of you are more focused on[...]

The use of the word “blanket” in the context of additional insured endorsements on certificates of insurance (COIs) has been a subject of debate. Some insurance professionals believe it is permissible to reference[...]

Every independent insurance agency owner strives to increase the value of their business. Improving agency value enhances its appeal to prospective buyers and positions it for long-term success. Focusing on key[...]

Every interaction a client or potential prospect has with your brand should reflect your independent insurance agency's personality and values. Your office atmosphere can significantly influence how your brand is[...]

For independent insurance agents, building credibility is essential, and public relations (PR) can be a powerful way to increase brand awareness, strengthen your reputation, and set yourself apart from competitors. Many[...]

As we step into 2025, the labor market continues to shift in response to technological advancements, economic changes, and social factors. Staying informed about these trends is crucial for businesses navigating hiring,[...]

We are delighted to share the exciting news that Chris Fernandez, CEO of AAI, has been recognized by the Denver Business Journal as one of its 2025 40 Under 40 honorees. This distinguished list highlights accomplished[...]

As we move into 2025, the employment landscape has shifted. The Great Resignation has subsided, recruitment markets have stabilized, and inflation rates are lower. While these developments offer some relief for[...]

Transitioning from being a captive insurance agent to running your own independent insurance agency is an exciting step. While your goals may remain the same, the role you play will evolve. Independent agency ownership[...]