Feedback is essential in growing your agency, especially in an industry like insurance, where customer service and building strong relationships with clients are crucial.

In-person connections and personalized client services are just two components of what separates an independent agent from the big corporate insurance agencies and online digital marketplaces. However, you can’t escape[...]

The quickest way to increase revenue for an independent insurance agency is not to push products and services but to improve the client experience. All of your marketing objectives should begin and end with the client.[...]