When you're too focused on the numbers, you might miss certain other things that are key to keep your agency going and growing strong. Office culture is one of them.
A pleasant work environment is often underrated, but it is essential to keep employees engaged and motivated, which can directly affect your business' productivity and revenue. If you're interested in making your business a better place to work and improving your office culture, here are some tips.
Defining a mission is definitely, an important milestone for any business. What is your ultimate goal? What is the reason for your business to exist? What are your values as a business? Once you define that, communicate it to your team, so you are all on the same page and expectations are clear.
Shape your office culture around your mission; your goals and values will give everyone a standard to follow.
Collaboration should be something you do as much internally as you do with your clients. You can't give something you don't have.
Work is essential, but it's always good to promote a balance. After all, there's more to life than work. Excessive work burns people out and sabotages your efforts to grow. Help your team manage their time appropriately and develop a healthy relationship with work.
For work to get done the right way, the right equipment is needed. Provide your team with the tools that are required for them to do their job efficiently and maintain quality.
Transparency is everything, and it is critical to building trust among your team members. Don't be scared to face your mistakes, learn from your failures, and share those valuable lessons with your team. Make a bold statement by letting them know no one is perfect, but you're all still striving for excellence in what you do.
When you start your own independent insurance agency, you should pay special attention to your office culture. What other elements do you consider that make a significant impact on office culture?