When you start your independent insurance agency, the last thing on your mind is the possibility of being involved in a lawsuit. E&O insurance is a must as it can save the day when it comes to covering costs, but still, getting sued is not nice. Lawsuits are humiliating and frustrating.
Just by being part of the insurance industry, you're in the line of fire and are vulnerable to both fair and crazy claims. That doesn't mean you can't be careful not to overexpose yourself. Here are three of the most common E&O claim triggers that you want to protect your agency against:
Did you know that close to 25% of E&O claims are due to agencies not being able to procure proper coverage for a client? This is not always the agent's fault. There are many reasons this could happen, including a clients inability to fully explain their needs. Regardless of the reason, there are safety measures your agency should take to minimize the possibility of this happening.
Lack of communication is always a problem and failing to communicate policy provisions to your clients is one of the most common situations that trigger E&O claims. Three basic things should happen: your agents should be able to find a way to communicate with your clients, they should be provided with proper training, and make sure your marketing materials truthfully represent your policies.
Being unable to identify exposures adequately puts your agency at risk. This mostly comes down to training capable staff. Be sure to frequently test their skills and have them take risk analysis courses.
Don't put your agency in a vulnerable position. Be the best independent insurance agency owner you can be. Join AAI today.